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Hotel Chocolat Velvetiser review

We’ve tried and tested Hotel Chocolat’s iconic hot chocolate maker: the Velvetiser. See what we made of it!

Our rating 
5.0 out of 5 star rating 5.0
Hotel Chocolat velvetiser

Our review

"A must-have for serious hot chocolate lovers. Save money by ordering your refill pouches through a subscription and make your life easier by rinsing the Velvetiser as soon as you’re done."
Pros: Sleek design; great hot chocolate flavour and texture; huge range of flavours; hot chocolate pouch subscriptions available; pod cups included; can be served hot or iced
Cons: High price; can be tricky to clean; limited to using the brand’s hot chocolate
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When it comes to hot chocolate makers, Hotel Chocolat’s Velvetiser has got to be one of the most popular products on the market. Its sleek design, simple one-button functionality and link to Hotel Chocolat’s luxury high street stores all make it a highly desirable bit of kit. 

Put simply, if you consider yourself something of a hot chocolate connoisseur, it’s probably either on your wish list or already in your kitchen. So, here’s our honest review of the Hotel Chocolat Velvetiser

Hotel Chocolat Velvetiser - with grated chocolate and blended hot chocolate

Firstly, it’s worth saying that the Velvetiser isn’t really a substitute for your average café hot choc. It takes just two ingredients – grated premium chocolate and your choice of milk – and creates a rich, silky-smooth drink with a high-quality feel. There’s no need for added sugar, syrups, marshmallows or whipped cream, which all seem a little unnecessary once you’ve poured out your expertly blended beverage. And, it can be served hot or iced making it great for year-round enjoyment.

Of course, if you have a sweet tooth, you can opt for one of the flavoured chocolate pouches like the salted caramel, vanilla or peanut butter

Hotel Chocolat Velvetiser chocolate pouches

No matter which pouch you choose, the depth of flavour and sheer luxuriousness you’ll get isn’t something you find in every café, which is why I believe the Velvetiser earns its fairly hefty price tag. It does come in at just under £100, and you’ll need to buy the chocolate refill pouches, too – but there are ways to reduce the cost. If you’re willing to wait, you can find discounts on the Velvetiser throughout the year. And you can buy two 250g chocolate pouches for £15 to get the price per drink down to roughly £1 (plus milk), a fraction of the cost of your average café cuppa. 

I decided to opt into a subscription of the 70% cacao double pouch, which arrives in a recyclable cardboard box. You can choose the frequency of your deliveries, between one and three months, and I’ve been pleasantly surprised with the brand’s customer service. When one of my two pouches arrived damaged, Hotel Chocolat quickly sent out two more as a replacement. 

Hotel Chocolat 70% grated chocolate pouches with grated chocolate

When my pouches have run low, I’ve had fun experimenting with grated chocolate from other brands and even grating bars myself, although Hotel Chocolat recommends you stick with its own refills. 

I’ve also found the Velvetiser works well with different kinds of plant-based milk, but I always get the thickest, creamiest hot chocolate when I use cow’s milk. 

Hotel Chocolat Velvetiser inside

I’ll admit – and I’m scrabbling for negatives here – cleaning the Velvetiser can be a bit of a pain. If you leave the washing up till later – all too easy with a steaming hot chocolate ready at your fingertips – residue dries inside the whisk element, making it hard to clean without risking damaging it. 

I couldn’t finish this review without giving a mention to the pod cups, which come with the Velvetiser bundle. While they might seem fairly unremarkable, I was surprised by how big a difference they made to my enjoyment of the hot chocolate. The cup’s raised scallop design lets you sip your drink without it burning you or slipping out of your hands. Plus, the thin rim somehow seems to improve the flavour and drinking experience – perhaps in the same way people prefer to sip tea from a china cup. 

Hotel Chocolate Velvetiser with hot chocolates

Buying a Velvetiser

When you buy the Hotel Chocolat Velvetiser, you get a choice of four colours: white, matt charcoalplatinum and the glowing copper edition. Whichever you choose, you’ll get two complementary pod cups and the power to create velvety-smooth hot chocolate in just two and a half minutes. 

The included warranty is a definite bonus when you get your Velvetiser. You have to activate it yourself, but you’ll get a year of parts and labour cover, plus three packs of unusual – but tasty – dunking biscuits designed for ‘velvetised’ hot chocolates. As well as those perks, you’ll also get automatic entry into a monthly draw to win one of 11 goodies. Top prize? An all-expenses-paid holiday at Hotel Chocolat’s 140-acre Saint Lucian Estate where it grows its cocoa – don’t mind if I do. 

What Velvetiser sachet flavours are there?

Flavours span from classic 70% cocoa to sweet hazelnut praline, and fruity Black Forest Gateau, as well as seasonal variations like mince pie.

Hotel Chocolat Selection Box

If you’re just starting out on your Velvetiser journey, we recommend trying one of the selection packs to find your favourites. In the Selection Box, you’ll find 20 sachets suitable for use with the Velvetiser, split into four sachets each of five different flavours: 85% cocoa Intense Ghana, 70% cocoa Classic, 50% cocoa Milky, Salted Caramel and Hazelnut. All are made from grated flakes of real chocolate, designed to melt in hot dairy or plant milk to create a smooth and creamy drink with none of the grainy aftertaste associated with powdered hot chocolate.

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Why not spice up your hot chocolate with some freshly ground spices? We’ve put your favourite brands to the test to find the best spice grinders, so you can buy in confidence.